Reference

Legal transparency at boom138

We keep your account data secure and your payments protected under transparent practices you can verify.

Data encrypted end-to-endWithdrawal verification auditedAccount access logs trackedSupport available 24 hours daily
boom138 Legal transparency at boom138
REACH US ANYTIME

How to contact us about legal matters

We answer legal and account-access questions around the clock through multiple channels. Our support team in Jakarta handles requests in English and responds to common legal inquiries within the hour during peak times. Choose the channel that works best for you — live chat keeps responses immediate; email creates a written record for your files; WhatsApp lets you message at your own pace.

Team online

Live Chat Support

Open the chat window in your account lobby or on this site for instant replies. Available 24 hours daily. Common queries about data access, payment disputes and account recovery answered in minutes.

Email Support

Send legal questions to [email protected] and receive a detailed written response within 24 hours. Best for formal requests, data export inquiries and documented account issue escalations.

WhatsApp Contact

Message our legal team via WhatsApp for account verification questions and withdrawal status checks. Response time typically under two hours. Useful for quick clarification without opening a new browser tab.

YOUR DATA SECURITY

How we handle privacy, access and retention

Every account on boom138 is protected by practices designed for security and transparency. We encrypt all login credentials and payment data using bank-standard TLS 1.2 protocols.

Encryption & Storage

All payment details encrypted at rest and in transit. Servers backed daily. No third-party analytics firms access your account data. Compliant with regional data protection frameworks.

Data Export Rights

Request a full copy of your account data, transaction history and profile information. We deliver it to your email within five business days as a downloadable file you own completely.

Account Deletion

Close your account permanently and we remove all personal records within 30 days. Wallet balance must be withdrawn or forfeited before deletion is processed.

Cookie Management

We use only session and preference cookies. No tracking across other websites. Adjust settings in your browser privacy menu or contact support to opt out of non-essential cookies.

Fraud & Dispute Support

Unauthorized transactions reported within 48 hours are investigated immediately. We reverse disputed charges where evidence supports your claim and log all findings in your account.

Legal Document Requests

If a court or authority requests information about your account, we respond only with valid legal orders. We notify you where permitted by law and maintain your confidentiality otherwise.

FAQ about account rights, data and access

Below are the questions we hear most often about how boom138 handles your data, protects your account and ensures your rights. If your question is not answered here, our support team responds to detailed inquiries within 24 hours via live chat, email or WhatsApp.

We collect your full name, email address, phone number, and banking details (account holder name and payment method). These are required to verify your identity, process deposits and withdrawals, and comply with anti-fraud rules. We never ask for your password, PIN or OTP codes outside the account login page.

Personal information is retained for three years after account closure to support dispute resolution, audit trails and regulatory compliance. Transaction records are kept longer where local law requires. You may request data deletion earlier; we'll process it within 30 days and remove all linked records.

Yes. Contact our support team via live chat or email and request a full data export. We compile your account profile, transaction history, deposit and withdrawal records and send them to your registered email within five business days as a downloadable file.

Contact support immediately through live chat, email or WhatsApp. We freeze your wallet right away, investigate the activity, and reverse any unauthorized transactions where evidence supports your claim. All findings are logged in your account for your records.

We do not sell or share your personal data with third parties. Payment gateways (DANA, OVO, GoPay, QRIS processors) receive only transaction details needed to clear deposits and withdrawals. Anti-fraud partners see minimal data to verify account security. No external marketing firms access your information.

All deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways. Your banking details are encrypted at rest and in transit using TLS 1.2 protocols. We never store full payment card details; payment partners handle that securely on their own servers.

Yes. We use session cookies (to keep you logged in) and preference cookies (to remember your language choice). No tracking cookies follow you to other sites. Adjust your browser privacy settings to reject non-essential cookies, or ask our support team to help you configure your preferences.