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Our Terms and Conditions, Built for Your Account

When you open an account with us, these terms shape how your deposits clear, how your withdrawals are verified, and what happens if there's a dispute.

Account security and verificationDeposit and withdrawal rulesDispute resolution processYour data and privacy
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boom138 Our Terms and Conditions, Built for Your Account
REACH OUR TEAM

How to Contact Us About Your Account or Terms

If you need to discuss your account, verify your identity, report a dispute or ask how these terms apply to you, we've made contact straightforward. Our support channels are live during peak hours — reach us via live chat in the lobby, email, or the help centre. Players in Jakarta and across Indonesia typically connect with us within minutes during business hours.

Team online

Live Chat

Open the lobby, tap Help, and start a chat with our support team. Average reply time under 3 minutes during peak hours.

Email Support

Send account or dispute questions to [email protected]. We aim to reply within one business day with full details.

Help Centre

Browse our FAQ and account guides at boom138.club/help. Many common questions about deposits, withdrawals and terms are answered there.

SECURITY AND YOUR RIGHTS

How We Handle Your Data, Account and Disputes

These terms cover how we store your details, protect your password, handle your deposits and withdrawals, and resolve conflicts.

Account Verification

We verify your identity before your first withdrawal. Upload ID, proof of address, and payment method ownership docs via your account settings.

Data Protection

Your personal data is encrypted and stored on secure servers. We never sell your details to third parties. Privacy requests go to [email protected].

Withdrawal Holds

First withdrawals may be held for verification (usually under 24 hours). Subsequent withdrawals to verified payment methods clear in under an hour.

Dispute Log

Report a transaction issue in the Help menu. We log every dispute and send you updates via email and in-app notifications as we investigate.

Account History Export

You can download a full record of your deposits, withdrawals, games and bonuses from Account → Statements anytime.

Change Request Process

Need to update your payment method, email or contact details? Go to Account Settings or ask support. Changes take effect within one business day.

Answers to Your Terms and Conditions Questions

We've collected the questions our players ask most often about account access, deposits, withdrawals, disputes and how our terms work. Each answer covers a specific part of how your account operates under our terms.

Yes. The terms show up during registration on the Account Details step. You confirm you've read and agree to them before we create your wallet. If you don't agree, you can close the signup flow without creating an account. You can read the full terms anytime in your Account menu under Legal.

Report it immediately via Help → Report a Transaction Issue. We check with your payment partner — DANA, OVO, GoPay, QRIS or your bank — to see where the funds are. Most issues resolve within 24 hours. You'll get email updates on the status and, when resolved, we'll confirm the outcome in your account.

You can update your email, phone and withdrawal payment method anytime in Account Settings. Changes to your verified identity (name, date of birth, ID number) need support approval; contact us via live chat with your new document to start that process. Changes usually take one business day.

Deposits via DANA, OVO, GoPay and QRIS have no fee on our end. Bank transfers may incur your bank's standard transfer fee; we don't control that. Withdrawals are free. Our payment partners may charge their own fees; those appear in your transaction receipt.

We give you seven days to upload verification documents after we request them. If you don't respond, your account may be suspended until verification is complete. You can upload docs anytime via Account Settings → Verification. If you're unsure what we need, contact [email protected] and we'll clarify.

Inactive accounts stay open but may be subject to dormancy terms. You keep access to your wallet and transaction history. If you've left funds in your account, they remain there. Log back in anytime from any device — desktop or mobile — and you'll see your full balance and game history.

Yes. Go to Account → Statements and export your full deposit, withdrawal and gameplay history as a CSV file. For a complete data export including personal information, email [email protected] with your account ID and we'll send a full package within five business days.

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